Q:
How often will I receive surveys?
A:
Your first survey, worth 500 points, is presented as soon as you sign up and confirm your registration. Future survey invitations will be emailed to you at random times. There may be longer periods where you do not receive a survey, but on average, you will be invited to participate every four to six weeks. The best way to ensure that you will receive the most surveys is to keep your profile information accurate and up-to-date.
Q:
Can I save a survey and come back later?
A:
It is recommended that you complete a survey in one sitting. However, if necessary you may come back to a survey and pick up where you left off as long as the survey is still open. Note that to receive your points you must complete the entire survey.
Q:
I received a survey invitation, but I can't click the link in the email.
A:
Try to cut and paste the link in the email invitation into your Internet web browser address window and press the 'return' key.
Q:
I was invited to take a survey, but when I tried to login I was told the required number of responses had already been reached.
A:
Occasionally we receive more responses for a survey than we need. Responding quickly to your WE: Women's Entertainment WEinsider survey invitations will increase your chances of being able to participate in the survey. We apologize for any inconvenience, but remember: we send out new surveys all the time, so check your email often.
Q:
I have a WebTV (now known as "MSN TV") system, and I am no longer able to take surveys.
A:
WE: Women's Entertainment WEinsider is continuously upgrading its survey system to provide the best survey taking experience. Unfortunately, some of these upgrades require a modern Internet web browser. The web browser that WebTV/MSN TV uses is the equivalent of Microsoft Internet Explorer version 4.0, which is almost six years old and is no longer supported by E-Poll. If you are using WebTV, you will not be able to participate in WE: Women's Entertainment WEinsider surveys.
Q:
I was trying to take a survey, and I received the message "An unexpected error occurred" or "Your session has been terminated."
A:
Our technology department works hard to ensure a smooth experience for our members. Occasionally a problem occurs that is unforeseen. Please contact WE: Women's Entertainment WEinsider Customer Care and submit a detailed description of the issue. We sincerely appreciate your feedback and will work quickly to ensure things are back to normal.
Q:
I was trying to take a survey, and I received the message "It appears that there is a problem with your web browser that is preventing you from continuing with the survey."
A:
The most likely problem is that the settings on your computer do not allow for "cookies." Either they have been turned off through your Internet web browser, or you may have add-on software that blocks the use of cookies (see http://www.cookiecentral.com/faq/ for more information.) Please enable or allow cookies and login to the survey again from the link in your email. If you are still unable to complete the survey, please contact WE: Women's Entertainment WEinsider Customer Care.
Q:
I have a question about a survey that I've received a CD-ROM for, but I don't see the answer above.
A:
Please see the help topic CD-ROM Surveys for all questions specific to CD-ROM surveys.
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